Refund policy

# Returns & Refunds

For most goods bought online, you may tell Wind & Honour that you wish to cancel within 14 days after the goods are delivered. After telling us, you then have a further 14 days to return the goods.

Contact us before sending a return. Include the order number and identify the item being returned. We will confirm the return instructions.

Approved return address:
Wind & Honour
49a Eyre Lane, Sheffield City Centre, S1 4RB

Unless the item is faulty, damaged or incorrect, you are responsible for the cost and safe return of the goods. Use suitable packaging and retain proof of posting. You are responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

If an item arrives faulty, damaged or different from what was ordered, contact us with the order number and a clear description of the problem. Wind & Honour will provide the appropriate return or remedy instructions and will not require you to bear a return cost that the law places on the seller.

When a valid online cancellation covers the whole order, the refund includes the standard outbound delivery charge paid for that order. Any additional amount chosen for an enhanced delivery service is not required to be refunded beyond the standard delivery cost.

Refunds are made to the original payment method. They are issued within the applicable legal period, which is generally no later than 14 days after the returned goods are received or after you provide evidence that they were sent back, whichever is earlier. A refund may be withheld until the goods are received or evidence of return is supplied.

Nothing in this policy limits rights that cannot lawfully be excluded, including rights relating to goods that are faulty, not as described or not fit for purpose.